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General
Sales Policies
- Payment terms are by credit card or
money orders (mail order).
Limited
Warranty
- Parts sold are covered through manufacturers
warranties, and will be credited
or exchanged free
of charge if the proper documentation is provided, on the
manufacturers report forms, and
provided of course that the warranty is accepted.
- Please note that this warranty does not apply to electrical items.
Note
- Parts fitted to vehicles other than what they
are originally intended
for are not covered by warranty under any circumstance.
- Parts fitted to vehicles that have been modified from original
factory specifications are not covered under any warranty.
- All products must first be forwarded via cx360.org
to manufacturer for testing before any warranty
can be considered.
- cx360.org reserves the right to withhold credit for
warranty items pending acceptance of same by
parts manufacturer. As in many cases this may involve sending the
parts overseas
for inspection, your patience is appreciated.
- Liability does not include labour charges incidental or consequential
damages
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Shipping
Information:
Please click on the link above to view Shipping
Information.
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cx360.org accepts VISA, MasterCard,
and American Express. If you pay by credit card, your shipping
address must match your credit card statement address.
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Taxes:
U.S.A. orders will not be charged
taxes.
Ontario orders will be charged 7% G.S.T.
and 8% P.S.T.
Quebec orders will be charged 7% G.S.T. and 8% Q.S.T.
Maritime orders will be charged 15% H.S.T.
All other provinces will be charged 7% G.S.T. only.
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Handling Fee:
All orders are subject to a 5% Handling Fee. This charge covers packaging
and labor.
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Order Tracking:
Upon shipment cx360.org
will notify you of your
tracking
number
(if applicable)
via email from our Customer Service Department.
Product
Availability:
Most products ship within 48 hours of order placement.
Some products will have to be ordered in, we will notify you via e-mail of these
products within 24 hours of receiving your order.
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Returns
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All orders may be returned within 30
days. Here's the return process in three quick steps:
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1. |
Contact Customer
Service online via e-mail, by phone, or by mail and request a
Return Authorization number. Please be sure to
indicate whether you want a refund or a
replacement.
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E-mail:
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Phone: |
(905)
858-1469 |
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If you are requesting a replacement
then our Customer Service Representative will get that
information from you and let you know when you can expect
your new item to arrive. The representative will issue
a Return Authorization number to you, along with other
information, including the address where you need to
return your order.
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2. |
Fill out the Return
Authorization form that will be e-mailed to you
including the Return Authorization number, and
re-pack your item. We require all merchandise be
returned in its original manufacturer's box, with
original packing materials. We also require you
to include all components, manuals, and
accessories. Any incomplete items are subject to
restocking fees.
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3. |
For your protection, we
encourage you to send your return via
Insured Parcel Post. We will pay for shipping if
your return is the result of an incorrect shipment
by us or a damaged or defective product. We require
you to pay for shipping when the return is for
other reasons. COD's will not be
accepted.
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Note: We don't issue Return
Authorizations or refunds for individual items that are
part of a set unless you are returning the items because
of our shipping mistake or because they are damaged or
defective. |
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Core
Returns
"Cores" are the used parts that may be returned for credit when purchasing a remanufactured part. When you add an item to your shopping cart, you will be notified if there is a core charge involved. If there is, you may return the core to us and we will credit that amount to your credit card. To receive a credit, contact our
online, via e-mail, by phone, or by mail and request a Return Authorization number. Please be sure to indicate that you are requesting a number for a core return. Repack the core in the box that the new part was shipped in. After the core is inspected, your credit card will be credited.
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Damaged Products
If your product has been damaged in shipment, you must contact
us within 24 hours of receipt. Please call us immediately at
1-905-858-1469. Our customer service representatives will guide you
through a return and replacement.
Products CANNOT be cancelled while they are in
transit.
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Shop with confidence!
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Your transaction
is guaranteed to be safe and secure. cx360.org is certified
by Thawte.
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